Refund & Exchange Plan
Our team treasures the artistry behind every item. If you feel your purchase isn't quite right for you, please message craftnarrative123@gmail.com so we can resolve any of your concerns.
How to Send Back
Customers possess a 30-day window to initiate a return after delivery. Items must remain in pristine, original condition with all packaging intact. To start, send your digital receipt to craftnarrative123@gmail.com and include your specific order code to help speed up our verification.
Payment Reversals
Following the arrival of your package, our specialists will evaluate the goods and send an update to your inbox. We aim to confirm the status of your request promptly. Once validated, the funds will be transferred back to your chosen bank account, usually appearing within a week of processing.
Delivery Guidelines
Be aware that delivery fees are excluded from your total refund. Shoppers assume all costs for mailing goods back to us. Tailor-made creations are considered final; however, if a flaw exists, notify craftnarrative123@gmail.com immediately for a replacement.